Last Updated: 01/11/2024
Thank you for shopping at TinyTickles! We want you to be completely happy with your purchase. If for any reason you’re not satisfied, we’re here to assist with a clear and simple return and refund process.
1. Returns
Eligibility for Returns:
You may return unused items within 5 business days of receipt. To be eligible for a return, the product must be in its original condition, including all tags, packaging, and accessories.Non-Returnable Items:
Certain items, like personalized products or gift cards, are not eligible for return.Return Process:
- Contact our support team at tinyticklesofficial@gmail.com with your order number and the reason for your return.
- Our team will provide you with return instructions and a return authorization number if your return is approved.
- Ship the product back to us using a trackable shipping service.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
2. Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original product (following the process above) and place a new order for your preferred item.
3. Refunds
Refund Process:
After we receive and inspect your return, we will notify you about the approval or rejection of your refund.Approved Refunds:
If approved, your refund will be processed and applied to your original payment method within 7-10 business days.Partial Refunds:
In some cases, only partial refunds may be granted, such as for items returned after 5 business days or not in their original condition.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 business days of receipt at tinyticklesofficial@gmail.com. We will arrange for a replacement or full refund at no additional cost to you.
5. Late or Missing Refunds
- If you haven’t received a refund within 10 business days of approval, please check with your bank or payment provider.
- For further assistance, feel free to contact us at tinyticklesofficial@gmail.com.
6. Cancellations
- Orders can only be canceled within 24 hours of placement. After 24 hours, the order enters processing and can no longer be canceled.
- To request a cancellation, contact us at tinyticklesofficial@gmail.com as soon as possible.